Order Policy-Terms

 

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Tronitec Rebuilt Parts
General Information

To place an order: Send your cores, with a copy of your purchase order enclosed, to the address below. For faster service, fax or email your purchase order on the day you ship your order. Our address and phone numbers are :

TRONITEC, Inc.
1800 Sandy Plains Parkway 800-962-2588
Suite 120 770-423-9923
Marietta, Georgia 30066 770-423-7385  Fax:
E-mail: info@tronitec.com Internet: www.tronitec.com

We will ship your order via ground delivery service unless otherwise specified on your purchase order. Freight and handling charges will be prepaid and added to your invoice. Tronitec, Inc. is not responsible for items lost or damaged by freight carriers.

Exchange Policy: For fastest service, your purchase order should be accompanied by exchange cores on a like for like basis. If exchange cores are not received with the order, parts will be shipped from stock when available and a core charge will be added to your invoice. Exchange prices do not include the replacement of socketed and / or missing components unless specifically noted.

Core Charge and Core Credit Policy: When a rebuilt item is shipped from our stock prior to receiving an exchange unit, a core charge will be billed along with our normal exchange price. Core credit will be applied when we receive your exchange unit, preferably with a copy of our invoice showing the original core charge. In order to receive full core credit, your core must be a like for like exchange and must be received by Tronitec no more than 30 days from the date shown on the invoice. Cores with missing components may not be accepted for core credit.

Return Policy: You may receive full or partial credit for an item previously invoiced if you return the item, freight prepaid, within 6 months of the original invoice date. The item must be in the original anti-static packaging, with the anti-static seal unbroken. Full credit, less original freight charges, will be applied to items returned for credit within 30 days from the original invoice date. A 30% restocking fee will be charged
on items returned for credit after 30 days and within 6 months of original invoice date.No credit other than core credit, if applicable, will be given for items returned after 6 months from original invoice date, or for damaged items, or for items with the original anti-static seal broken. All freight charges associated with returns will be at the customer’s expense.

Warranty Policy and Limitation of Liability: Rebuilt electronic boards, pulsers, consoles and vapor recovery pumps are warranted to be free from defects in materials and workmanship for one year from the date of installation and will be repaired or replaced if returned, freight prepaid, within the one year period. Rebuilt printers are warranted to be free from defects in materials and workmanship for 90 days from the date of installation and will be repaired or replaced if returned, freight prepaid, within the 90 day period. Our warranty covers the repair or replacement of the original part only. We will not pay for labor or mileage. Tronitec will pay surface freight charges for items repaired or replaced under warranty; any other requested delivery modes will be at customer expense. This warranty will not apply to any item, which has been subjected to misuse, improper installation, liquid spills, shipping damage, lightning, power surge damage or customer abuse. Additionally, this warranty will not apply to any item where the Tronitec serial number and/or date labels have been altered or removed. The liability of Tronitec, Inc. arising out of the design, manufacture, re-manufacture, sale, delivery, use, or resale, of the parts or equipment whether based on warranty, contract, negligence, strict liability or otherwise, shall not exceed the cost of correcting defects in the parts or equipment as herein provided. Upon expiration of the warranty period, all such liability shall terminate.

Credit Policy and Payment Terms: It is our policy to extend credit to financially stable companies an amount sufficient for normal requirements. Your credit limit will be based on your requirements and ability to pay. In order to establish an account with us, we request a completed credit application. Our credit application is available at www.tronitec.com/downloads/credit_app.pdf or by fax. If you have been in business for less than one year, a personal guarantee or letter of credit from your bank may be requested. Processing your application will normally take no more than three business days. All orders
shipped prior to establishing your account will be shipped COD, or at your option, held until credit is established. Our credit terms are Net 30 days. Past due accounts will be placed on credit hold, and are subject to loss of future credit privileges. We also accept VISA, MasterCard and American Express for payment. Outside the state of Georgia sales and/or use taxes will not be collected and are the sole responsibility of the BUYER.

Disclaimer: Tronitec, Inc. repairs, refurbishes and resells equipment made by the original equipment manufacturers. Tronitec, Inc. is not associated with, affiliated with, related to, authorized by, nor certified by referenced companies. Manufacturers names, product names and part numbers are for reference and identification purposes only. All product names and company logos are the trademarks of their respective owners.